1. Introduction & Applicability
This privacy policy ("Policy") explains how jibajee ("we", "our", "platform") collects, uses, stores, and protects your personal information. By using the jibajee website or creating an account, you are deemed to consent to this policy.
We take your privacy seriously. jibajee believes you should have full control over your personal information — we only collect what is absolutely necessary to provide our services.
This policy is consistent with applicable data protection regulations in Bangladesh. We follow international security standards.
2. What Information We Collect
Jibajee collects different types of information for various purposes. The list below details what information we collect:
| Types of information | Example | Reason for collection |
|---|---|---|
| Identity information | Name, date of birth, national ID number | KYC verification and account security |
| Contact information | Email, phone number, address | Account registration and communication |
| Financial information | Payment methods, transaction history | Deposit and withdrawal process |
| Device information | IP address, browser type, operating system | Security and fraud prevention |
| Usage information | Gaming history, session time, betting patterns | Service quality improvement & personalized experience |
We only collect what is necessary to provide jibajee's services. No unnecessary or excessive information is requested.
3. How Your Information Is Used
Jibajee uses your information for the following purposes:
- Account management: For registration, login, and profile management.
- Transaction process: For deposits, withdrawals, and bonus distribution.
- Security assurance: To detect fraud, money laundering, and unauthorized access.
- Legal obligations: To comply with applicable laws and regulatory requirements.
- Service improvement: To personalize gaming experience and improve the platform.
- Contact: For important updates, promotional offers, and support communications.
- Responsible Gaming: To monitor gaming behavior and provide assistance when needed.
Jibajee never sells your information to third parties. Your data is not shared with external companies for advertising purposes.
4. Sharing Information with Third Parties
Jibajee firmly believes your information belongs to you. However, limited information may be shared in certain circumstances:
- Payment provider: Financial information required to complete transactions via mobile banking or banking partners.
- Identity verification service: With authorized third parties to complete the KYC process.
- Legal authorities: In response to a court order or legitimate request from a regulatory authority.
- Fraud prevention service: Verification of suspicious activities in coordination with expert organizations.
In all these cases, only the necessary information is shared. jibajee ensures third parties follow the same privacy standards.
5. Cookies & Tracking Technology
The jibajee website uses cookies and similar technologies. Cookies are small data files stored in your browser.
- Essential cookies: Essential for login sessions and core platform operations.
- Functional cookies: To understand how the platform is performing — such as loading times and error detection.
- Preference cookies: To remember your language, theme, and other preferences.
- Analytics cookies: To improve services by analyzing user behavior.
You can control or delete cookies from your browser settings at any time. However, disabling essential cookies may affect some features.
6. Data Security Measures
Jibajee follows industry-leading standards to protect your information. Our security measures include:
- SSL/TLS 256-bit encryption: All data transmission is encrypted.
- Secure server infrastructure: Data center-level firewall and security.
- Regular security audits: Periodic evaluation by third-party experts.
- Access controls: Only authorized staff can access specific information.
- Two-Factor Authentication (2FA): Additional security options for your account.
- Real-time monitoring: Suspicious activity is detected immediately.
In the event of a data breach, we will notify affected users within the time required by applicable law and take necessary action.
7. Your Rights
You have the following rights regarding your information at jibajee:
Right to access information
You may request to know what information we hold about you.
Right to correction
You may request correction of incorrect or incomplete information.
Right to erasure
You may request deletion of information beyond legal requirements.
Right to processing restriction
You may object to the use of your information for specific purposes.
Data portability
You may request a copy of your information.
Marketing opt-out
You may request to stop promotional emails at any time.
To exercise these rights, contact our support team. We typically respond within 30 business days.
8. Data Retention & Deletion
Jibajee retains your information only as long as necessary or legally required:
- Active accounts: All information is retained while the account is active.
- After account closure: Financial transaction data may be retained for up to 5 years for legal reasons.
- Inactive accounts: Unnecessary data from accounts inactive for more than 12 months will be deleted.
- Self-Exclusion: In these circumstances, account data is retained for a specified period for responsible gaming reasons.
After a specified period, your information is securely and irreversibly deleted.
9. Protection of Minor Information
Jibajee does not provide services to anyone under 18 years of age. We do not knowingly collect information from minors.
If minor information reaches us for any reason, it will be deleted immediately upon detection and the associated account will be closed.
Parental involvement is crucial in protecting minors. Keep your device and account information secure.
10. International Data Transfer
In some cases, your information may be processed on servers located outside Bangladesh — particularly for payment gateways or IT infrastructure.
In such transfers, jibajee ensures that:
- The destination country provides adequate data protection standards.
- We maintain appropriate data protection agreements with our service providers.
- Transmitted information is encrypted and secured.
11. Policy Changes
Jibajee may update this privacy policy as needed. Before any significant changes, we will:
- Display a clear notice on the website.
- We will send prior notice to members via email.
- We will update the date of change on this page.
If you continue using jibajee after changes, you are deemed to accept the new policy. Contact support if you have any questions.
If you have difficulty understanding any part of this privacy policy, contact our Bangla support. We will explain it in simple terms.
12. Contact & Complaints
For any privacy-related questions, requests, or complaints, contact jibajee's support team. Our data protection contact methods:
- Through the platform's live chat support.
- Email: [email protected]
- Through our Support Ticket System.
We typically provide an initial response within 72 hours. Complex matters may take up to 30 business days for full resolution.
Your information is secure — play with confidence!
At jibajee, your privacy is protected with the utmost care. Enjoy gaming in a secure environment.